Since opening in the fall of 2007, The Liberty Hotel has been diligently working to establish a reputation of superior personalized service in a Quintessentially Boston Landmark. The transformation from Jail to luxury hotel has been an undeniable success . . . but don’t take our word for it. Here’s what our guests are saying about their recent stays with us.
March 25, 2014
Friendly and helpful staff, from the minute we arrived until the minute we left.
March 27, 2014
From the time we drove into the driveway, we were greeted by name and made to feel welcome. We have celebrated several special occasions at The Liberty because of the service and extra effort on behalf of your staff.
April 2, 2014
Great service, very friendly hotel employees.
April 5, 2014
From the beginning to the end of my stay, the staff were pleasant, helpful, and welcoming. The facility is beautiful and unique with a sense of charm!
April 8, 2014
Excellent hotel and service all around - thank you for making this a wonderful trip!
April 8, 2014
Front Desk staff and Front Door staff were exceptionally accommodating. They went out of their way to assist us at every turn.
April 11, 2014
The team members - from the bellman staff to front desk, concierge - are all amazing. They always make me and my daughter feel welcome.
April 12, 2014
The whole concept of converting a former jail to a modern hotel is very unique, and the execution of the concept was superb.
April 14, 2014
The customer service was unbelievable. They were so responsive to my needs.
April 15, 2014
A better quality hotel than I've ever stayed in. The atmosphere was warm and welcoming. We enjoyed being very close to attractions in Boston. Hotel was clean, staff was professional and courteous.”
April 23, 2014
Just a gorgeous hotel and friendly staff.
April 25, 2014
Hotel was so unique and we experienced friendly service all around - doormen, check in, bar staff - exceptional experience
May 8, 2014
The front desk staff were outstanding!
May 15, 2014
Front desk service at check in was outstanding.
May 25, 2014
The most beautiful lobby and architecture I have ever seen.
May 30, 2014
Amazing hotel. Clean, swank, well-run. Great restaurants.
May 31, 2014
Before, after and during our stay, the service level was excellent.
June 1, 2014
Wonderful team at the hotel, incredibly friendly and hospitable
June 5, 2014
Amazed by the decor of hotel. Really astonishing.
March 20, 2014
Everything about the hotel is first-rate, from the lobby area, to the check-in/out experience to the quality of the room, fitness center and bar. Love the ambience and history at the Liberty.
March 16, 2014
The service, efficiency, and enthusiasm of the staff really made it a relaxing and lovely visit. Their attention to detail was apparent.
March 9, 2014
The service was unbelievable. The front desk, concierge and valets were all very friendly, attentive and accommodating. The rooms are spacious, clean and have a good workspace. I loved the luxurious Molton Brown products in the bathroom!
March 3, 2014
The entire staff is phenomenal. Our absolute favorite hotel we have ever stayed at. With each visit it just gets better each time.
March 2, 2014
Excellent food and drinks, great room and amenities, and wonderful customer service.
February 21, 2014
I visit The Liberty Hotel regularly for my business trips. It is my favorite.
February 13, 2014
This is the nicest hotel we've ever stayed at, and we travel all over the world for business. The staff is very upbeat and kind, and they all seem so happy to be working.
February 12, 2014
I've stayed in no less than 10 hotels in the Boston area and I have to say The Liberty is my favorite! Thanks for a wonderful time!
February 10, 2014
Service and engagement of the employees - all were happy, willing to help, and engaging.
February 5, 2014
Very attentive staff, excellent public facilities.
February 1, 2014
The accommodations and service were outstanding. Your staff are very polite and helpful.
January 20, 2014
Very unique experience, outstanding service, great location.
January 18, 2014
The hotel is even more gorgeous in person and there was so much to offer.
January 12, 2014
Front desk staff & concierge were delightful. The rooms were beautifully appointed, and the views spectacular!
January 9, 2014
We loved how unique the hotel was...very interesting. Also, all of your staff were extremely friendly and helpful. We enjoyed the restaurants/bar as well.
January 8, 2014
Beautifully restored, delightful employees who were always available to assist…dining experience phenomenal!
December 28, 2013
"The service at The Liberty is second to none. From reservations, to the front desk, bell services and housekeeping to name a few, everyone goes above and beyond."
December 20, 2013
"The décor and service is exemplary."
December 12, 2013
"Everyone is always friendly and eager to please. Our stays have always been wonderful."
December 12, 2013
"The hotel itself is unique and beautiful. The staff was friendly, quick and responsive."
December 10, 2013
"Staff was extremely pleasant and responsive; the lobby was very cool and a fun place to hang out."
November 25, 2013
"Beautiful hotel, extremely friendly staff."
November 20, 2013
"I want to thank everyone for making our first experience at The Liberty a wonderful one. It was our 30th anniversary and the hotel made it very special and we both appreciated it. The view from the room was beautiful."
November 15, 2013
"The suite was incredible...great view!"
November 6, 2013
"Really cool architecture, and our room was very nice. The staff was very friendly."
November 3, 2013
"From arrival at valet and check-in through every minute of my stay, the hotel and restaurant staff were exceptional."
November 2, 2013
"The atmosphere was fantastic and the service was exceptional."
November 2, 2013
"Spectacular location, service, interior, food and bar choices; lovely rooms; we keep returning!"
October 25, 2013
"Great location and design."
October 22, 2013
"Excellent staff…all friendly, courteous and helpful."
October 17, 2013
"Luxury at its best! By far my favorite hotel in Boston."
October 10, 2013
"The Liberty is perfectly situated for all that Boston has to offer. Whether it's business in the Financial District or touring through Beacon Hill, Back Bay, or the North End; the Liberty has it all right there for you."
October 2, 2013
"The staff was truly outstanding in both their warmth and helpfulness, and the superb repurposing of this historic structure can only be truly appreciated by experiencing it."
September 30, 2013
"The hotel has a lot of history and character...it presents a unique experience because of its history."
September 27, 2013
"I thought the property was beautiful."